At Cushion Walk, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose information about you when you access or use our website or otherwise interact with us. Please read this policy carefully.
Information We Collect
We collect information about you in various ways when you visit our website, interact with us on social media, purchase products, contact us, or otherwise use our services.
Information You Provide Directly
We collect information you provide directly to us, such as when you create an account, place an order, sign up for our email newsletter, contact customer service, take a survey, enter a contest or promotion, submit content or make purchases. This information may include:
- Contact details – name, email address, phone number, postal address
- Account login credentials – username, password
- Payment information – credit/debit card numbers, billing address
- Demographic information – gender, age, location
- Preferences and interests – product wishlists, marketing preferences
Information Collected Automatically
We also automatically collect certain types of information when you use our website or services through cookies, web beacons, and other tracking technologies. This information may include:
- Device information – IP address, browser type and language, operating system, device identifiers
- Usage information – pages visited, content viewed, links clicked, items added to cart or purchased
- Location information – general location derived from your IP address
- Cookie data – information collected via cookies or similar technologies
Information from Other Sources
We may also collect information about you from other sources, such as:
- Social media – if you interact with us on social media platforms like Facebook or Twitter
- Third-party partners – marketing partners, analytics providers, advertising networks, and data brokers
- Publicly available sources – government databases, public records, and other publicly available sources
How We Use the Information
We use the information we collect for a variety of business purposes such as:
- Fulfilling orders and processing payments
- Responding to support requests and inquiries
- Customizing and improving user experience
- Send marketing and promotional emails about products you may like
- Analyzing site traffic, usage, and sales data
- Improving our products, website, and services
- Protecting against security threats, fraud, and illegal activity
When We Disclose Your Information
We do not sell or rent your personal information to third parties. However, we may disclose your information to our service providers and business partners who perform services on our behalf. This includes:
- Payment processors – to fulfill orders and process payments
- Shipping providers – to fulfill and deliver orders
- Marketing partners – to distribute emails and advertisements
- Data analytics vendors – to analyze site traffic and usage
We may also disclose information if required to do so by law, regulation, subpoena, or court order.
Your Choices and Rights
You have certain choices and rights when it comes to the personal information we collect and use:
- Opt-out of marketing communications – Follow the unsubscribe instructions in any promotional email you receive to stop receiving further messages. You can also contact us to opt-out.
- Access your information – You can request a copy of the personal data we hold about you. This information will be provided free of charge, unless excessive or invalid requests are made.
- Update or correct your information – If you believe the information we have about you is inaccurate or incomplete, you can request that we update or amend it.
- Delete your information – You may ask us to erase or delete the personal information we have about you. This right is limited where retaining information is required by law or necessary for business purposes.
- Obtain your data – You have the right to ask for a copy of your data that we hold so you can store and reuse it for your own purposes.
- Restrict data processing – You can ask us to restrict how we process your personal data while we review or respond to any access or correction requests you have made.
To exercise these rights, please contact our privacy team using the details below.
Data Retention
We retain your personal information for as long as necessary to provide services, maintain business records, comply with our legal obligations, resolve disputes, fulfill your requests, or otherwise for purposes described in this policy.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies on our website to collect and use personal information about you, such as your IP address, browser type, operating system, device identifiers, browsing habits, and interactions with our sites and services.
Cookies are small text files containing small amounts of information which are downloaded and stored on your device when you visit our website. Cookies allow us to recognize your device and store some information about your preferences or past actions.
We use cookies and other technologies for various purposes, including:
- Essential cookies – These are required for basic site functionality and security features. They enable you to navigate and access secured areas of the site.
- Preference cookies – These cookies allow the website to remember choices you make such as language preference and provide enhanced and personalized features.
- Analytics cookies – We use Google Analytics and other tools to collect anonymous data on how visitors use our site. This helps us understand usage patterns and improve the user experience.
- Advertising cookies – These cookies are used to display relevant ads to visitors who have previously visited our site. They are also used to limit the number of times you see an ad and measure ad campaign effectiveness.
You can control cookie settings and opt-out of having non-essential cookies placed on your device through your browser settings. The ‘Help’ function in your browser will tell you how.
Disabling cookies may prevent you from using some of our website features.
Security Safeguards
We implement technical and organizational measures designed to protect your information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, unauthorized access, and other unlawful forms of processing. However, no method of transmission over the Internet, or method of electronic storage, can be 100% secure. We cannot guarantee the absolute security of your information.
International Data Transfers
We are headquartered in the United Kingdom and have service providers located in other countries, so your personal information may be transferred outside of the UK. We take steps to ensure data receives an adequate level of protection and safeguards when processed by us, affiliates, or service providers, regardless of location.
Changes to this Policy
We may occasionally update this Privacy Policy as laws and regulations change, technology evolves, or to address feedback from you, our valued customers. We encourage you to review this policy periodically.
How to Contact Us
If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or our privacy practices, please contact us:
By email: [email protected]
By mail: Cushion Walk Privacy Team, 123 Cushion Walk Lane, Shoeville, SN1 2SH, United Kingdom
Latest Version
This Privacy Policy was last updated on January 1, 2023. It governs the privacy practices of Cushion Walk and replaces any prior privacy policies.
